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A Negative Reminiscence

March 18, 2011

This is mostly a personal blog post, so please bear with me.

Last night, I began doing something again that I thought I would never do: answer calls and do call center work.

Now, I have nothing against the call center industry itself. It’s just that, much like playing Darkfall, it makes me feel extremely anxious to engage in the activity. This is mostly due to my own neuroses, and how my personality doesn’t seem to relax when faced with the possibility of an irate caller.

What I was told was that if there are no calls coming in at certain times, we can perform writing work. However, it feels like a bait and switch to realize that despite a lull in the calls, people will still eventually call, and you’ll still be scrambling to finish all the after-call work in time.

Unfortunately, it feels like my heart will burst every time I take a call. I hate that feeling immensely. I want it to go away, but I don’t think anyone in my family understands the emotional and physical response that this actual job gives me.

Still, it was my choice to enter the job and try and tough it out. But I guess I’m not as strong inside as I think I am.

9 Comments leave one →
  1. March 18, 2011 15:44

    That’s a TOUGH job – not everyone is cut out for it. I know I’m not. I think one has to have thicker skin than I do to be any good at it.

    Give yourself a certain amount of time to see if you can adapt. If you can’t – look for something else. I can tell you from the lofty heights of my crone-like years that life is WAY too short to get stuck in something unfulfiling unless there are some really good other reasons to stick with it (like, stupid amounts of money) — and even then, not forever.

    Good luck. *Hugs*

  2. March 18, 2011 22:51

    I know what you mean…at one point in my life I had a job I hated too, and I was in a bad spot because I really needed the income. What helped a little was telling myself it was a stepping stone, that I wasn’t going to be there forever, and as soon as I can come away with the experience and money, I’ll be gone and looking for another job. I know it can be tough, but you ARE strong, and one way or another you will figure what you want to do with the situation. Hang in there!

    • March 19, 2011 06:49

      I’ll do my best to hang in there and work on improving my ranking in the company. Hopefully I can stay long enough to become a trainer or quality specialist for the company.

  3. March 19, 2011 03:59

    i’ve been doing call centre work for nearly 4 years; its not pleasant. There is high turnover and the only reason i stay is b/c the people i work with are fantastic. But its not reason enough to stay.

    keep it up; tho keep your eyes open for other opportunities, from what i’ve read on your site, i know you can achieve ‘better’ =)

  4. Tesh permalink
    March 30, 2011 05:25

    I did call center work for all of four days. Couldn’t stand it… but then, it was outgoing calls, and half the time, flat out lying. That never sits well with me. Answering calls and helping people… I’d like to think I’d be better with that. At least that means that maybe you’re making someone’s day better, right?

    • March 30, 2011 05:36

      Usually, I do my best to make my customer’s day better, but sometimes, it’s like you can’t get anything right, which adds to the stresses I normally feel when thinking about the job to begin with.


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